Our team has confirmed that the issue was resolved and keyed-in payments began to work again as of September 2 at 5:42PM PT. We had been monitoring the issue over the weekend to ensure it was resolved before posting an update. We have been in contact with Worldpay to try to understand the source of the issue as it appears to have been on their end.
We recognize this kind of issue has huge impacts on your business and will do everything in our power to work with Worldpay to prevent this from happening in the future.
Our integration with the payment provider Worldpay is experiencing issues processing keyed-entry credit card payments. At this time, we cannot move forward on a resolution without the provider’s direct support.
Unfortunately, due to the availability of resources on the provider’s side, we do not expect to achieve a resolution until Tuesday, September 6th. We appreciate the challenge this poses to you, our partners, and have provided the following knowledgebase article to assist as a potential workaround; https://feedback.repairshopr.com/knowledgebase/articles/1930336-workaround-for-keyed-in-credit-card-payments-in-wo
If anything changes between now and Tuesday, please look for updates on our status site.
For questions about Worldpay or Worldpay support, please contact Worldpay merchant support at (800) 846-4472
For any additional questions or concerns regarding the platform or impact to your business, please reach out to us directly at firstname.lastname@example.org
The team is continuing to locate a workaround to resolve errors users receive while taking keyed-in payments. Worldpay performed a change that affected our ability to connect with the payment processor for credit card authorization requests.
We are continuing to work with Worldpay to diagnose the issue. We will update as we get more information.
We are actively investigating the issue on our end and reaching out to Worldpay to isolate the cause of the errors.
The team is currently investigating reports of 500 errors while processing keyed in entry payments.