Application Server
Some Tickets and Select Reports not loading for certain users
The fix is fully deployed and has resolved the issue. We are no longer seeing errors when loading tickets or reports.
We have deployed a fix for the 500 error on certain tickets and reports. We are monitoring to ensure the issue is fully resolved.
A number of tickets and reports pages are failing to load due to a 500 error on a limited number of accounts. The team is aware and is actively working on a fix to restore functionality to these affected users.