Application Server

RepairShopr inaccessible for some users - 500 error

Resolved

The issue impacting users with a 500 error has been fully resolved. We will post a full root cause analysis and postmortem on all details

Monitoring

We have deployed a fix which has resolved the occurrences of a 500 error preventing access to RepairShopr for some users. The site should now be loading properly. Thank you for your patience while we worked to restore access.

Problem Identified

We are seeing that some users are reporting an issue logging into RepairShopr or accessing various pages. Our team has identified the cause and is working to restore site access as quickly as possible.