Phone and chat support unavailable

Resolved Jan 18, 2024 8:26 AM PST

Problem Identified Jan 18, 2024 8:22 AM PST

We identified an issue preventing the ability to paste as expected in the app. The team is working to solve this as quickly as possible.

Resolved Nov 15, 2022 12:21 PM PST

Internal issue has been resolved and requests such as uploads, automation and scripts are processing normally.

Investigating Nov 15, 2022 12:11 PM PST

An issue has been identified regarding an internal system processes and is currently being investigated. Users may see problems processing requests. More information will be posted.

Resolved Sep 28, 2022 3:52 PM PDT

AWS has resolved the issue, phone and chat services are operational. No other areas of the application have been affected.

Problem Identified Sep 28, 2022 10:23 AM PDT

AWS has identified an issue within their API gateway. This is affecting our downstream services including phones and chat.

Investigating Sep 28, 2022 10:07 AM PDT

We are experiencing technical issues with our phone and chat systems. Email support is still available, please submit support requests via email at help@repairshopr.com